In this news section we endeavour to publish items that are of particular relevance to the WISL community of customers and vendors.

December 11, 2003

WISL is pleased to introduce a browser based customer support request system that we anticipate will provide benefits in many ways. Currently the most common means to initiate customer support is via telephone with the remainder coming by e-mail and fax. We have developed a form accessible on our "Customers Only" web that provides for entering a keyword title and text explanation of the support required.

A PowerPoint demonstration that illustrates both the web based Support Request specification facility and the tools that we utilize to help monitor and analyze the resolutions is available at http://www.wisl.com/wislwebapps/wisl_support_request.htm