Our customers are the best! On this page we profile individuals to create awareness and possibly foster customer contacts in the WISL community.

Doug Pritchard

Integration of bank authorization through the register of our point of sale system(WATPOS) involved adherance to the strict guidelines of the host bank(Bank of Montreal) and an understanding of the protocol utilized by the Bank's proprietary communication hardware along with the communication nuances of the POS host system(IBM AIX). It also required the ability to interact with the "support" facilities of the telephone company. We were able to successfully accomplish this integration with the valuable technical assistance of Jim Wang from the Bank of Montreal but even more important to the effort was the end user involvement provided by Doug Pritchard, Bookstore Manager at Seneca College. It was the first time that the Bank had integrated with a multi-user system and testing of the communication interface was a tedious process. Doug patiently endured the technical and bureaucratic issues that presented themselves as a continuous challange to our effort. Initial implementation was only the beginning of a process that required a great deal of Doug's attention to monitor, identify and help us to resolve technical and operational problems. The ease of subsequent implementations of WISL Bank Authorization was due in large measure to Doug's efforts in the initial project.

Seeming not to be deterred by the WISL BA experience Doug has continued to offer his involvement as the beta site for WISL products. Seneca provided the hardware for initial development of the PC based register for WATPOS. Doug was the first to implement WISL Component/Package Retail Management(C/PRM) to address the needs of his computer store. WISL Telephone Order Generation was implemented as the first step in collecting student orders off-campus which has led to a project to interface with a facility on the college's web site. We like Doug.