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Ticket Number: 106-04-011591

Completed Date: 2/1/2011 5:42:52 PM

Product: IDS MONOLITH

Area: IDSM Database

Category: UniVerse

Issue:

Subject: XDOMOpen error

Description: Universe 10.3.6 Serial 20406240 RedHat Enterprise 5 This customer just upgraded to the release of Universe from 10.1.16 . They also needed to upgrade their version of RedHat to 5 They are now getting the following error:

"COURSESMART.REQ.PINS": Line 91, Can't load "/usr/ibm/uv/bin/libxml.so" Line 91 of COURSESMART.REQ.PINS is RET.VAL = XDOMOpen(RESP.DATA, "1", MYDOM) The upgrade is on a new physical server so we can check the permissions on the new server versus the ones on the old serve. They match for the libxml.so file. Any idea as to what is causing this error?

Resolution: the LIBPATH fixed the problem

Sincerely,

Mark Jakobsen

Director of Client Care

Integrated Dealer Systems