Orders are accepted by telephone including pre-authorization of credit card directly through the workstation. Customers may also submit these orders directly via the Internet using Seneca's e-Store facility.

Pick slips are generated which control the picking of eack order. A backorder may be initiated if stipulated earlier in the order taking. An invoice is generated upon completion of order picking.

The order is processed through the point of sale using the invoice as the source document. The detail of the order is imported to the point of sale transaction from the stored invoice record

The order is shipped directly to the customer or held in the store for pick-up.

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